Service Payment & Refund Policy
Effective Date: January 1, 2020 | Last Revised: January 1, 2025
1. SCOPE AND ACCEPTANCE
This Service Payment and Refund Policy (“Policy”) is a legally binding agreement between Eprompt Digital LLC (“Eprompt,” “Company,” “we,” “us,” or “our”) and any individual or entity (“Client,” “you,” or “your”) that engages Eprompt for online marketing services. By executing a Service Agreement, submitting payment, or otherwise engaging Eprompt’s services, you acknowledge that you have read, understood, and agree to be bound by this Policy in its entirety.
2. NATURE OF SERVICES — NON-DELIVERABLE DIGITAL GOODS
Eprompt provides professional online marketing services, including but not limited to: search engine optimization (SEO), local search optimization, Google Business Profile management, reputation management, content strategy, and related digital marketing services (collectively, the “Services”). The Services constitute professional labor and consulting, not the sale of tangible goods or discrete downloadable digital products.
Important Distinction: Work product deliverables produced in connection with the Services (such as reports, audits, content, and strategies) are incidental outputs of the professional engagement and do not constitute separately purchased digital products. Delivery of any such work product does not alter the non-refundable nature of the Services as described herein.
3. ABSOLUTE NO-REFUND POLICY
ALL FEES PAID TO EPROMPT ARE STRICTLY NON-REFUNDABLE. Once a Service Agreement has been executed and/or payment has been remitted, Client expressly waives any right to a refund, chargeback, or reversal of fees, regardless of:
- Whether the Client elects to discontinue or cancel the Services prior to completion;
- Whether the Client is dissatisfied with the results or outcomes of the Services;
- Whether the Client disputes the perceived value of the Services received;
- Whether market conditions, algorithm changes, or other external factors affect campaign performance;
- Any other reason whatsoever, except as expressly required by applicable law.
Client acknowledges that Eprompt commits resources, personnel, time, and proprietary methods upon engagement, and that such commitments constitute adequate consideration for fees paid.
4. UNAUTHORIZED CHARGEBACKS AND DISPUTES
Client agrees not to initiate a chargeback, payment dispute, or reversal request with any financial institution or payment processor for Services rendered under a valid Service Agreement. Any chargeback initiated by Client in breach of this Policy shall constitute a material breach of the Service Agreement and this Policy. In such event, Eprompt reserves the right to:
- Immediately suspend or terminate all Services without further notice;
- Pursue collection of the original disputed amount plus applicable fees, costs, and attorneys’ fees;
- Report the disputed amount to applicable credit agencies or collection services;
- Seek injunctive relief or other equitable remedies as permitted by law.
5. CREDIT CARD PAYMENT — PROCESSING FEE
All payments remitted via credit card or debit card are subject to a non-refundable credit card processing fee of four point three percent (4.3%) of the total invoice amount. This fee is assessed at the time of transaction and is separate from and in addition to the Service fees set forth in the applicable Service Agreement. The processing fee is collected to offset third-party payment processing costs and is non-negotiable and non-waivable.
By electing to pay via credit card or debit card, Client expressly consents to the assessment of the 4.3% processing fee and authorizes Eprompt or its payment processor to collect such fee in conjunction with each transaction.
6. ACH / ELECTRONIC FUNDS TRANSFER — LATE PAYMENT FEE
Invoices remitted via ACH transfer or electronic funds transfer (EFT) are due and payable within ten (10) calendar days of the invoice date (“Due Date”). Failure to remit payment in full by the Due Date shall constitute a payment default, and the outstanding balance shall be subject to a late payment fee of ten percent (10%) of the total overdue invoice amount, assessed immediately upon expiration of the ten (10) day payment period.
Compounding Late Fees: If the overdue invoice remains unpaid for thirty (30) or more additional calendar days following the initial late fee assessment, Eprompt reserves the right to assess an additional ten percent (10%) late fee on the then-outstanding balance (inclusive of prior assessed fees), and to continue such assessment every thirty (30) days thereafter until the balance is paid in full.
Eprompt reserves the right to suspend all Services without liability in the event of a payment default, and to refer overdue accounts to a third-party collection agency. Client shall be responsible for all costs of collection, including reasonable attorneys’ fees.
7. INVOICING TERMS — MONTH-TO-MONTH BILLING AND MONTHLY INVOICING FEE
Invoicing Availability: Eprompt offers invoiced billing on a month-to-month basis only. Eprompt does not offer quarterly, semi-annual, or annual invoicing arrangements unless expressly agreed to in a separately executed written addendum signed by an authorized representative of Eprompt.
Monthly Invoicing Surcharge: Clients who elect to receive monthly invoicing in lieu of automated payment at time of service shall be subject to an additional monthly invoicing fee of ten percent (10%) of the total monthly Service fees (“Invoicing Surcharge”). The Invoicing Surcharge is assessed to offset the administrative costs of invoice issuance, accounts receivable management, and associated processing. The Invoicing Surcharge shall appear as a separate line item on each monthly invoice and is non-negotiable and non-refundable.
By requesting or accepting monthly invoiced billing, Client expressly consents to and authorizes the assessment of the 10% Invoicing Surcharge on each monthly invoice. Eprompt reserves the right to transition Client to automated payment at any time upon written notice in the event of repeated late payment or payment default.
8. ACCEPTED PAYMENT METHODS AND TERMS
Eprompt accepts the following forms of payment:
- Credit Card / Debit Card: Subject to the 4.3% processing fee described in Section 5.
- ACH / Electronic Funds Transfer: Due within ten (10) calendar days of invoice date; subject to late fee described in Section 6.
All amounts are stated and payable in United States Dollars (USD). Eprompt reserves the right to modify accepted payment methods upon reasonable written notice to Client.
9. SERVICE CANCELLATION — NO REFUND OF PREPAID FEES
Client may cancel Services in accordance with the terms of the applicable Service Agreement. Notwithstanding any such cancellation, all fees previously paid or contractually due and owing shall remain non-refundable. Cancellation does not relieve Client of the obligation to pay any outstanding invoices or fees accrued through the effective date of cancellation.
Where Services are billed on a monthly retainer or subscription basis, cancellation will take effect at the end of the then-current billing cycle. No pro-rata refunds shall be issued for partial billing periods.
10. LIMITED EXCEPTIONS
Notwithstanding the foregoing, Eprompt may, in its sole and absolute discretion, consider requests for service credits (not cash refunds) in the following limited circumstances:
- Eprompt’s documented material failure to deliver agreed-upon Services due solely to Eprompt’s own default, as determined by Eprompt in its reasonable judgment;
- Confirmed duplicate billing resulting from a verified processing error on the part of Eprompt.
Any exception granted shall be in the form of a service credit applied to future invoices and shall not constitute a precedent or waiver of this Policy for any future transaction. All exception requests must be submitted in writing to sales@eprompt.com within fifteen (15) calendar days of the disputed charge.
11. GOVERNING LAW AND DISPUTE RESOLUTION
This Policy shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any dispute arising under or relating to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Douglas County or Denver, Colorado.
Prior to initiating any formal legal action, Client agrees to provide Eprompt with written notice of the dispute and allow thirty (30) days for good-faith resolution. Nothing herein shall limit Eprompt’s right to seek emergency injunctive or equitable relief.
12. SEVERABILITY AND ENTIRE AGREEMENT
If any provision of this Policy is found to be unenforceable or invalid under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect. This Policy, together with the applicable Service Agreement and any executed addenda, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior negotiations, representations, or agreements relating thereto.
13. MODIFICATIONS TO THIS POLICY
Eprompt reserves the right to modify this Policy at any time upon posting an updated version to https://eprompt.com. Continued use of or payment for Services following notice of any modification constitutes Client’s acceptance of the revised Policy. It is Client’s responsibility to review this Policy periodically.
14. CONTACT INFORMATION
For questions, billing inquiries, or exception requests under this Policy, contact:
Eprompt Digital LLC
Website: https://eprompt.com
Email: sales@eprompt.com